Shipping policy

Domestic Shipping (U.S.A)

  • Processing Time: We are an independent designer studio, and each order is handled with dedicated care. Please allow 1–2 business days for our team to carefully package and fulfill your order before it is handed over to the shipping carrier.

  • Standard Shipping: Flat rate of $12.00 for orders under $100. Shipping is FREE on all domestic orders over $100. Standard shipments typically arrive within 4–7 business days.

  • Expedited Shipping: Flat rate of $25.00 available for all orders. Expedited shipments typically arrive within 2–3 business days.

    • Please note: Expedited orders must be placed before 12:00 PM EST Monday–Friday to ship the same day. Orders placed after the cutoff or on weekends will ship the following business day.

International Shipping

  • Current Restrictions: At this time, our online checkout is configured to process orders within the United States only.

  • International Inquiries: We are incredibly flattered by our global community! If you are located outside of the U.S. and would love to add a Han Aria piece to your collection, we are happy to discuss custom shipping arrangements.

  • How to Coordinate: Please email us at support@hanaria.com or DM us on Instagram @hanariaofficial to coordinate an international order. Please note that international customers are fully responsible for all duties, taxes, and customs fees incurred upon arrival.

Order Tracking

  • Once your order has shipped, you will receive an automated email containing your tracking link. Please allow 24–48 hours for the tracking information to update on the carrier's portal.

Lost or Stolen Packages

  • Han Aria is not responsible for packages that are lost or stolen after they have been officially marked as "Delivered" by the shipping carrier.

  • We highly recommend shipping to a secure location. If you believe your package has been lost in transit (delayed and not yet marked as delivered), please contact us at support@hanaria.com as soon as possible so we can assist you in launching a claim with the carrier.

Address Accuracy

  • Please double-check your shipping address carefully at checkout. We are unable to intercept or redirect packages once they have left our studio. If a package is returned to us by the carrier due to an incorrect or incomplete address provided at checkout, the customer will be responsible for the actual shipping costs to re-send the order.