We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as digital wallets including Apple Pay, Google Pay, and Shop Pay for a secure, streamlined checkout experience.

Because we begin processing orders quickly to ensure prompt delivery, we cannot guarantee cancellations after an order is placed. Please contact our support team immediately with your order number if you need to make a change, and triple check before placing an order.

Once your package has been handed over to the carrier, you will automatically receive a shipping confirmation email containing your tracking number and a link to follow its transit progress. You can also check the status within your account right here on our website.

A detailed size guide and exact garment measurements are accessible directly on every product page. Clicking the "Size Guide" link will display our comprehensive sizing chart to help you select your ideal fit. Or, you can visit our dedicated Size & Fit page here. 

Our silhouettes feature precise tailoring designed to drape beautifully on a range of proportions. Specific fit notes, indicating whether an item runs true-to-size, tailored, or intentionally relaxed, are included in the product description of each individual piece. If you're still unsure, we're more than happy to help! DM us on Instagram or TIktok @hanariaofficial, or drop us an email at hello@hanaria.com.

We accept returns on all unworn, unwashed, and unaltered garments with all original designer tags securely attached within 14 days of delivery. For our full, up to date policy, please visit our Refund Policy page.

Standard Returns: To process a standard return within 14 days, you can easily use our automated self-return in your account area. A $12 return fee will be deducted from your final refund.

Keep One, Return Free Policy: If you are keeping at least one garment piece from your order (excluding accessories), your return shipping is completely free. To utilize this policy, please email our support team directly at support@hanaria.com so we can waive the fee and send you a prepaid label.

Exchanges: We offer one free exchange per order. To initiate an exchange for a different size or style, please email us at support@hanaria.co.

Once your return is received and inspected at our studio, your refund will be processed back to your original method of payment within 5–7 business days. You will receive an email confirmation as soon as the refund is issued.