Refund policy

Returns & Exchanges:

At Han Aria, we take pride in the quality and craftsmanship of our pieces. If your order isn't quite right, we are happy to assist you with a return or exchange.

  • 14-Day Window: Returns must be postmarked within 14 days of your delivery date.

  • Original Condition: Items must be unworn, unwashed, and undamaged. We cannot accept items with deodorant, foundation, or other stains.

  • The Security Tag: Every item arrives with a visible security tag. Please ensure you are satisfied with the fit and style before removing it. If this tag is removed or tampered with for any reason, the item is no longer eligible for a return or exchange.

  • Damages & Faults: If your piece arrives damaged or has a manufacturing fault, please email us at support@hanaria.com with photos within 48 hours. We will immediately take care of it for you.

Our "Keep One" Free Return Perk

We understand that finding the perfect fit online can be a journey! To make shopping effortless:

  • Keep one, return the rest for FREE: As long as you keep at least one apparel* item from your order, we will provide a complimentary return shipping label for the rest of your clothing.

  • Returning a full order: If you decide to return your entire order, a flat $12.00 return shipping fee will be deducted from your final refund.

*Accessories do not apply to the Keep One policy.

As a small, independent studio, this policy helps us manage the high costs of sustainable, low-waste logistics without passing those expenses onto our core garment prices. We truly appreciate your support and understanding.

Exceptions & Final Sale

  • Accessories & Clearance: These items are Final Sale and cannot be returned or exchanged.

  • Sale Items: Items purchased on sale are eligible for Store Credit only.

  • International Orders: All items shipped to destinations outside of the United States are considered Final Sale and are not eligible for returns, exchanges, or store credit.

How to Start Your Return (U.S. Orders Only)

Before starting, verify your Security Tag is still attached and your 14-day window is active.

  • Option A: If you are returning your ENTIRE order ($12 Flat Fee)

    1. Log into your Han Aria customer account, select your order, and submit a return request.

    2. Once submitted, a pre-paid shipping label will be automatically generated for you.

    3. Pack your items securely and drop them off at the designated carrier. The $12.00 fee will be deducted from your final refund summary.

  • Option B: If you are using our "Keep One" Perk (FREE Return)

    1. Do not use the automated online portal.

    2. Email us directly at support@hanaria.com with your order number and the specific items you wish to send back.

    3. Because you are keeping a piece of our collection, our studio will manually email you a 100% complimentary, free return shipping label as a thank-you.

Refund Timeline

Once our studio receives and inspects your return (usually within 5–7 business days), we will issue your refund. After your return is approved, please allow 3–10 business days for the funds to appear on your bank statement, depending on your financial institution.

Questions? Reach out to us at support@hanaria.com or DM us @hanariaofficial on Instagram or TikTok.